Terms and Conditions

Last updated: 15 May 2026 | Addmeon online store operated by Cnergy SIA

1. General Provisions

These Terms and Conditions (hereinafter — Terms) govern the legal relationship between Cnergy SIA, registration number 40103709466, VAT registration number LV40103709466, legal address: 1-112 Darzauglu street Riga, LV-1012, Latvia, operating the Addmeon online store under the trading brand Addmeon (hereinafter — Seller), and any person who purchases or intends to purchase goods through the Addmeon online store (hereinafter — Buyer).

The Addmeon online store (hereinafter — Store) is accessible at addmeon.eu and associated domains and subdomains. The Store operates as a multi-supplier marketplace: goods available for purchase are sourced from independent suppliers via product data feeds. Cnergy SIA acts as the seller of record for all transactions concluded through the Store.

By placing an order in the Store, the Buyer confirms that they have read, understood, and agreed to these Terms in full. These Terms are legally binding. If the Buyer does not agree to any part of these Terms, they must refrain from making purchases in the Store.

2. Definitions

Seller — Cnergy SIA, Reg. No. 40103709466, VAT No. LV40103709466, Riga, Latvia, trading as Addmeon.

Buyer — a natural person of legal age and full legal capacity, or a legal entity, who purchases or intends to purchase goods in the Store. A natural person aged 14–18 may use the Store only with the consent of a parent or legal guardian.

Consumer — a natural person (Buyer) who purchases goods for purposes unrelated to their trade, business, craft, or profession, as defined in the Consumer Rights Protection Law of the Republic of Latvia.

Store — the Addmeon online store at addmeon.eu.

Goods — products offered for sale in the Store.

Order — a request submitted by the Buyer through the Store for the purchase of one or more items of Goods.

Contract — a distance purchase agreement concluded between the Seller and the Buyer upon confirmation of the Order.

Price — the amount payable for the Goods, expressed in EUR and inclusive of VAT where applicable.

Delivery — the physical transfer of Goods to the Buyer or a designated third party.

3. Placing an Order

The Buyer may place an Order by registering an account in the Store or, where available, as a guest. When placing an Order, the Buyer must provide accurate, complete, and current information including their full name, delivery address, contact telephone number, and e-mail address. The Seller bears no responsibility for delivery failures or other consequences arising from inaccurate or incomplete information provided by the Buyer.

The Order is submitted by the Buyer by clicking the "Place Order" or equivalent confirmation button after reviewing the Order summary, including the Goods selected, their prices, applicable delivery charges, and the total amount payable.

Upon receipt of the Order, the Seller sends an automatic Order acknowledgement to the Buyer's e-mail address. This acknowledgement confirms that the Order has been received but does not constitute acceptance of the Order or conclusion of a Contract.

A binding Contract between the Seller and the Buyer is concluded at the moment the Seller sends a separate Order confirmation e-mail confirming that the Goods are available and the Order has been accepted for processing. The Seller reserves the right to cancel or decline any Order prior to sending the Order confirmation, in which case any payment received from the Buyer shall be fully refunded within 14 calendar days.

4. Prices and Payment

All prices displayed in the Store are in euros (EUR) and include value added tax (VAT) at the applicable rate, unless expressly stated otherwise. Delivery charges, where applicable, are displayed separately during the checkout process and are not included in the displayed price of Goods.

The Seller reserves the right to change prices of Goods at any time without prior notice. The price applicable to a specific Order is the price displayed at the time the Order is confirmed by the Seller. Price changes after Order confirmation do not affect the concluded Contract.

Payment for Goods must be made in full prior to dispatch. The Store supports the following payment methods: bank card (Visa, Mastercard), bank transfer, and other methods displayed during checkout. Payment is processed through secure third-party payment service providers. The Seller does not store payment card data.

In case of non-payment or failed payment, the Seller is not obligated to dispatch the Goods and reserves the right to cancel the Order. If payment is not received within 3 business days of Order placement, the Order may be automatically cancelled.

5. Goods — Description and Availability

The Seller makes reasonable efforts to ensure that all product descriptions, images, specifications, and prices displayed in the Store are accurate and up to date. However, as the Store operates with product data sourced from multiple suppliers, the Seller does not guarantee that all product information is free from errors or omissions at all times.

Images of Goods are illustrative. Actual product colour, packaging, or appearance may differ slightly from the images shown due to photographic or screen display conditions. Such minor differences do not constitute non-conformity.

Availability of Goods is subject to stock levels. If a product ordered by the Buyer becomes unavailable after Order placement, the Seller will notify the Buyer and either offer a comparable substitute or issue a full refund within 14 calendar days.

6. Delivery

The Seller delivers Goods to all member states of the European Union. Delivery is carried out via third-party courier or postal services. Delivery charges and estimated timeframes are displayed during the checkout process. Standard estimated delivery times are:

• Baltic states (Latvia, Lithuania, Estonia): 2–5 business days
• Other EU member states: 5–14 business days

Delivery times are estimates and may vary due to circumstances outside the Seller's control, including courier delays, customs procedures, or force majeure events. The Seller is not liable for delays in delivery caused by the courier service or by incorrect delivery information provided by the Buyer.

Risk of accidental loss or damage to the Goods passes to the Buyer at the moment the Goods are handed to the Buyer or an authorised third party at the delivery address. For Consumer Buyers, risk passes upon physical handover of the Goods regardless of the delivery method chosen.

Upon receipt of the Goods, the Buyer is obligated to inspect the packaging and the Goods for visible damage. If damage is observed, the Buyer must note it in the courier's delivery documents or refuse acceptance and notify the Seller immediately by e-mail at [email protected] or by telephone at +371 25 777 298.

If the Buyer is not present at the delivery address at the time of delivery and the courier leaves a delivery notification, the Buyer must arrange re-delivery or collection within the period specified by the courier service. The Seller is not responsible for costs arising from failed delivery due to the Buyer's absence.

7. Transfer of Ownership

Ownership of the Goods transfers to the Buyer upon full payment of the purchase price, including any applicable delivery charges. Until full payment is received, the Goods remain the property of the Seller.

8. Right of Withdrawal (Distance Contract Cancellation)

In accordance with the Consumer Rights Protection Law of the Republic of Latvia and Directive 2011/83/EU of the European Parliament and of the Council, a Consumer Buyer has the right to withdraw from the Contract without giving any reason within 14 calendar days from the day on which the Consumer or a third party designated by the Consumer (other than the carrier) takes physical possession of the Goods.

To exercise the right of withdrawal, the Consumer must notify the Seller before the expiry of the 14-day period by sending an unambiguous statement to:

• E-mail: [email protected]
• Telephone: +371 25 777 298

The Consumer may use the standard withdrawal form set out in Cabinet Regulation No. 207 of the Republic of Latvia or any other unambiguous statement expressing the decision to withdraw. The Seller will send a confirmation of receipt of the withdrawal notice without delay.

Upon withdrawal, the Consumer must return the Goods to the Seller without undue delay and in any event within 14 calendar days from the day on which they communicated their decision to withdraw. The Consumer bears the direct cost of returning the Goods unless the Seller has agreed to bear them. Goods must be returned in their original packaging, complete with all accessories, documentation, and components. The Consumer is responsible for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Upon receipt and inspection of the returned Goods, the Seller will refund all payments received from the Consumer, including standard delivery charges (but not additional charges arising from the Consumer's choice of a non-standard delivery method), within 14 calendar days from the day the Seller receives the returned Goods or evidence that the Goods have been sent. The refund will be issued using the same payment method as the original transaction unless the Consumer has expressly agreed otherwise.

The right of withdrawal does not apply to: (a) goods made to the Consumer's specifications or clearly personalised; (b) sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery; (c) goods which are, after delivery, according to their nature, inseparably mixed with other items; (d) sealed audio, video recordings or computer software which have been unsealed after delivery. Legal entities (non-Consumer Buyers) do not have the right of withdrawal under these Terms.

9. Buyer's Obligations

The Buyer undertakes to:

• Provide accurate and truthful information when registering an account or placing an Order;
• Pay for the Goods in full prior to dispatch;
• Accept delivery of the Goods at the specified address;
• Inspect the Goods upon receipt and notify the Seller promptly of any visible defects, damage, or non-conformity;
• Use the Goods in accordance with their intended purpose, manufacturer's instructions, and applicable safety requirements;
• Not use the Store for fraudulent, unlawful, or abusive purposes.

10. Seller's Rights and Obligations

The Seller undertakes to:

• Clearly display all relevant information about Goods, prices, and delivery conditions in the Store;
• Process Orders and dispatch Goods within a reasonable time after payment confirmation;
• Handle warranty claims and complaints in accordance with applicable law;
• Protect the Buyer's personal data in accordance with the Privacy Policy and GDPR.

The Seller has the right to:

• Modify the range of Goods, prices, and the Terms at any time;
• Suspend or cancel an Order if there are reasonable grounds to suspect fraudulent activity or breach of these Terms;
• Temporarily suspend the operation of the Store for maintenance without prior notice.

11. Liability

The Seller's liability for any loss or damage arising from or in connection with the purchase of Goods is limited to the price paid by the Buyer for the Goods concerned. The Seller is not liable for indirect, consequential, or incidental damages, loss of profit, or loss of data, except where such limitation is prohibited by mandatory applicable law.

The Seller is not liable for the actions or omissions of third-party delivery services, payment processors, or suppliers. These Terms do not limit or exclude any rights that cannot be limited under mandatory consumer protection legislation.

12. Intellectual Property

All content on the Store, including but not limited to texts, images, logos, product descriptions, and the Store's design, is the property of Cnergy SIA or its licensors and is protected by intellectual property law. The Buyer may not reproduce, distribute, or commercially exploit any content from the Store without the Seller's prior written consent.

13. Privacy

Personal data of the Buyer is collected and processed by Cnergy SIA in accordance with the Privacy Policy published on the Store, in compliance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Processing Law of the Republic of Latvia. By using the Store, the Buyer agrees to the processing of their personal data as described in the Privacy Policy.

14. Complaints and Dispute Resolution

The Buyer may submit complaints, claims, or enquiries to the Seller by:

• E-mail: [email protected]
• Telephone: +371 25 777 298

The Seller will acknowledge receipt of the complaint within 3 business days and provide a substantive response within 15 business days. In complex cases, the Seller will notify the Buyer of the expected resolution timeline.

If the dispute cannot be resolved directly between the parties, Consumer Buyers resident in Latvia have the right to submit an application to the Consumer Rights Protection Centre (PTAC), Brīvības iela 55, Riga, LV-1010, Latvia, www.ptac.gov.lv, and/or the Consumer Dispute Settlement Commission.

Consumer Buyers in other EU member states may use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. These Terms do not restrict any mandatory out-of-court dispute resolution rights under applicable national law.

15. Governing Law and Jurisdiction

These Terms and any Contract concluded under them are governed by the laws of the Republic of Latvia. Disputes that cannot be resolved out of court shall be referred to the competent courts of the Republic of Latvia. For Consumer Buyers, these Terms do not affect any mandatory legal rights and remedies available under the law of the Consumer's country of habitual residence within the European Union.

16. Amendments to the Terms

The Seller reserves the right to amend these Terms at any time. The current version of the Terms is always published on the Store with the date of last update. Continued use of the Store after the effective date of any amendments constitutes the Buyer's acceptance of the revised Terms. It is the Buyer's responsibility to review these Terms periodically. Amendments do not affect Contracts already concluded prior to the amendment date.

Cnergy SIA | Reg. No. 40103709466 | VAT No. LV40103709466 | Riga, Latvia | Trading as Addmeon | [email protected] | +371 25 777 298